We can ship to almost any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Domestic shipping/handling and delivery confirmation will be USPS Priority Mail, Parcel Post, First Class Mail, or UPS Ground in the U.S. If the package weighs over 16 ounces, it cannot be sent by First Class Mail and we will upgrade your order to priority mail.
International shipping will be First Class Mail where possible (under 4 pounds) or Priority Mail International. Please note that we cannot control the time it takes once we ship your item for it to get to you. Also please note that tracking while in route is not available for First Class Mail. If you want to be able to track your package, please choose Priority Mail International.
International buyers: Please check with your postal service before purchasing to see if there will be any customs or taxes added in order for you to receive the package in your country. We are not responsible for any of those charges.
We usually ship within 1 business day of receiving your cleared payment. We combine shipping for multiple purchases.
If you receive a box that has some sort of other writing on it, don’t worry. Occasionally we will reuse boxes and packaging to ship out items, doing our part to recycle and reuse.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened and undamaged items within 14 days of delivery for a full refund. Fabric, yarn, twine, rope, webbing or any other textile which is cut dyed or altered in any way can not be refunded as you have modified the item from it’s original state. Return shipping will be paid by the buyer unless it is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of us receiving your package back. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return package (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. If you are having trouble using the automated return form you may also call us at 1-864-451-8608 or email us at zenTeam@zenergyhemp.com